Terms and Conditions (version 2) — archived

Definitions

"We", "us", "our" means Breezee AI Limited, a company incorporated in Scotland.

"You", "your", "Customer" refers to the business or individual entering into this agreement.

"Platform" means the Breezee AI software services, including sAIlsbot.

"Services" refers to all software functionality, hosting, API access, support, documentation, and features provided under these terms.

"Subscription" refers to the paid or free plan you are using to access the Platform.

"User" means anyone authorised by you to use the Platform under your account.

"Content" includes all data, documents, configurations, or input provided by the Customer.

"Applicable Law" means the law of Scotland and any UK legislation that applies.

Acceptance of Terms

You accept these Terms when you create an account or sign in to the Platform. The sign-up and sign-in screens name these Terms and our Privacy Policy, link to them, and state that continuing constitutes acceptance of these Terms.

By creating an account or signing in, you confirm that:

You are authorised to enter into this agreement on behalf of the business you represent, and you accept these Terms on its behalf.
You accept and agree to be bound by these Terms, and confirm you have read our Privacy Policy.
If you do not agree, you must not use the Platform.

Additional Programme and Plan Terms

Where you take part in a programme or plan governed by additional terms — including the sAIlsbot Beta Programme — those additional terms form part of your agreement with us and prevail over these Terms to the extent of any conflict.

Services Provided

sAIlsbot — An AI-powered sales agent configured by you to engage website visitors and drive conversion, trained on content you provide.

We may introduce new services or modify existing ones. Any significant changes will be communicated in advance.

During the current period, access to sAIlsbot is available on an invitation-only basis through the sAIlsbot Beta Programme. Beta access is subject to the Beta Access Agreement, which applies in addition to these Terms. These Terms, together with the pricing published at breezee.ai/pricing, are the subscription terms that govern paid use of the Platform, both at and after General Availability.

Account Registration

You must:

Provide accurate and complete information.
Keep login credentials secure.
Notify us immediately if you suspect unauthorised access.
You are responsible for all activity on your account.

Subscription and Payment

Use of the Platform is subject to fees as displayed at https://breezee.ai/pricing.

Subscription charges are billed monthly or annually in advance.

You agree to automatic renewal unless cancelled before the renewal date.

Prices are exclusive of VAT (where applicable).

We reserve the right to change pricing with 30 days' notice.

Failure to pay may result in suspension or termination.

License and Use

We grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform during the term of your subscription.

You must not:

Use the Platform for unlawful or harmful activities.
Reverse-engineer, modify or copy the source code.
Resell or sublicense the Platform.

Your Content

You retain ownership of all Content you provide.

You grant us a limited licence to use your Content for the purpose of providing the Services.

We may also use data derived from your use of the Platform to improve the Services, but only where that data has been irreversibly anonymised and aggregated so that it cannot reasonably be used to identify you, your Users, or any individual. We do not use personal data, or Content capable of identifying you or your customers, to train our AI models.

You are responsible for ensuring your Content complies with all laws and does not infringe third-party rights.

AI Services

sAIlsbot generates responses using artificial intelligence. AI-generated output may in some circumstances be inaccurate, incomplete, or contextually inappropriate.

Test before you deploy. The Platform provides a Playground, a private testing environment in which you can review how your agent responds before it goes live. You are responsible for satisfying yourself as to the quality, accuracy, tone, and appropriateness of your agent's responses before deploying it. We are not liable for inaccurate, incomplete, misleading, or inappropriate AI responses arising from your content choices, your configuration decisions, or a failure to test adequately.

Automated interaction disclosure. The Platform displays a notice in your agent's header, at the point of interaction, telling visitors they are interacting with an AI assistant. That notice is shown persistently for the whole conversation, survives session resume, and cannot be disabled. We provide it so that the disclosure obligation under Article 50 of the EU AI Act, and equivalent requirements, is met by default.

You may replace the wording of that notice with your own. If you do, you are responsible for ensuring your wording remains accurate and sufficient for your circumstances. You also remain responsible for any further disclosure or transparency obligations that apply to you, to your sector, or to channels on which the Platform does not supply its own chrome.

Your content shapes the agent. You choose what goes into your agent's knowledge base and how it represents your products, services, and business. Those choices are yours, and you are responsible for their accuracy and appropriateness for use in autonomous conversations with your prospects.

Data Protection and Confidentiality

We process personal data in accordance with UK GDPR and our Privacy Policy. For information about the cookies we use, please see our Cookie Policy.

If you are a business customer using sAIlsbot, the processing of personal data we carry out on your behalf is governed by our Data Processing Agreement (DPA).

Both parties shall treat confidential information with the same degree of care as their own.

Uptime and Support

We target 99.5% availability in any calendar month, excluding planned maintenance and events outside our reasonable control. This is a target we use reasonable endeavours to meet, not a warranty, and no service credits attach to it.

Support is provided via email and chat (response times depend on your plan).

We do not guarantee uninterrupted service and accept no liability for downtime beyond our control.

Beta Services

Services marked "Beta" (including sAIlsbot until its official release) are provided as-is with no SLA or warranty. You use them at your own risk. If you are participating in the sAIlsbot Beta Programme, your use of the Platform is additionally governed by the Beta Access Agreement, which prevails over these Terms to the extent of any conflict.

Intellectual Property

All intellectual property in the Platform belongs to Breezee AI Limited. You may not use our branding, logos or IP without written permission.

Third-Party Services

Our Platform may integrate with third-party tools (e.g., CRMs, email providers). We are not responsible for any issues arising from those services.

Termination

You may cancel your subscription at any time via your account dashboard.

We may terminate or suspend your access if:

You breach these terms.
Required by law or regulatory request.
Fees remain unpaid after reminders.

Upon termination:

Access is revoked immediately.
You may request an export of your data within 30 days of termination, and we will provide it in a commonly used machine-readable format.
We may retain backups for 30 days, after which data may be deleted permanently.

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, special or consequential loss.
Our total liability under this agreement shall not exceed the amount paid by you in the 3 months preceding the claim.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or wilful misconduct.

Indemnity

You agree to indemnify and hold harmless Breezee AI Limited against any claims, damages or losses resulting from:

Your breach of these Terms.
Any claim that your Content infringes third-party rights.
Any claim brought by a visitor or other third party arising from your deployment or operation of an agent.
Your failure to comply with applicable law, including data protection legislation.

This indemnity does not apply to any claim to the extent it arises from our own breach of these Terms, our negligence, or a defect in the Platform.

Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

General

Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity in the context of a merger, acquisition, or sale of our business, provided that successor is bound by them.

Notices. Notices under these Terms must be in writing. Notices to you may be delivered by email to the email address associated with your account, or by first-class post to your registered office. Notices to us may be delivered by email to legal@breezee.ai, or by first-class post to our registered office set out below. Email notices are deemed received on the next business day; postal notices within two business days.

Force majeure. Neither party is liable for any delay or failure in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, pandemic, government action, cyberattack, or third-party infrastructure failure. If such circumstances persist for more than 30 days, either party may terminate on written notice.

Waiver. A failure or delay by either party to exercise any right or remedy is not a waiver of that right. Any waiver must be in writing.

Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, or severed if modification is not possible. The remaining provisions continue in full force.

No partnership or agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship. Neither party may act for or bind the other.

Third party rights. These Terms do not confer rights on any third party. Rights under the Contracts (Third Party Rights) (Scotland) Act 2017 are expressly excluded.

Anti-bribery. Both parties shall comply with all applicable anti-bribery and anti-corruption legislation, including the Bribery Act 2010.

Changes to These Terms

We may update these Terms from time to time. Where an update materially affects your rights or obligations, we will give you no less than 30 days' written notice before it takes effect. Continued use of the Platform after updates constitutes acceptance of the revised Terms. The current version is always available at breezee.ai/terms-and-conditions, and every previous version is published and linked at the foot of that page.

Contact

Email: legal@breezee.ai

Breezee AI Limited (Company Number: SC857320)

Registered Office: 10/1 Woodcroft Road, Edinburgh, Scotland, United Kingdom, EH10 4FD