Definitions

"We", "us", "our" means Breezee AI Limited, a company incorporated in Scotland.

"You", "your", "Customer" refers to the business entering into this agreement. The Platform is provided for business use only. By accepting these Terms you confirm that you are acting in the course of a business and not as a consumer.

"Platform" means the Breezee AI software services, including sAIlsbot.

"Services" refers to all software functionality, hosting, API access, support, documentation, and features provided under these terms.

"Subscription" refers to the paid or free plan you are using to access the Platform.

"User" means anyone authorised by you to use the Platform under your account.

"Content" includes all data, documents, configurations, or input provided by the Customer.

"Applicable Law" means the law of Scotland and any UK legislation that applies.

Acceptance of Terms

You accept these Terms when you create an account or sign in to the Platform. The sign-up and sign-in screens name these Terms, our Data Processing Agreement and our Privacy Policy, link to them, and state that continuing constitutes acceptance. Where your organisation is in the sAIlsbot Beta Programme, a standing notice inside the Platform tells you so on every visit and links the Beta Access Agreement, which applies in addition to these Terms.

By creating an account or signing in, you confirm that:

You are authorised to enter into this agreement on behalf of the business you represent, and you accept these Terms on its behalf.
You accept and agree to be bound by these Terms, and confirm you have read our Privacy Policy.
If you do not agree, you must not use the Platform.

Additional Programme and Plan Terms

Where you take part in a programme or plan governed by additional terms — including the sAIlsbot Beta Programme — those additional terms form part of your agreement with us and prevail over these Terms to the extent of any conflict.

Services Provided

sAIlsbot — An AI-powered sales agent configured by you to engage website visitors and drive conversion, trained on content you provide.

We may introduce new services or modify existing ones. Any significant changes will be communicated in advance.

During the current period, access to sAIlsbot is available on an invitation-only basis through the sAIlsbot Beta Programme. Beta access is subject to the Beta Access Agreement, which applies in addition to these Terms. These Terms, together with the pricing published at breezee.ai/pricing, are the subscription terms that govern paid use of the Platform, both at and after General Availability.

Account Registration

You must:

Provide accurate and complete information.
Keep login credentials secure.
Notify us immediately if you suspect unauthorised access.
You are responsible for all activity on your account.

Subscription and Payment

Use of the Platform is subject to fees as displayed at https://breezee.ai/pricing.

Subscription charges are billed monthly or annually in advance. Invoices are payable within fourteen (14) days of the invoice date. Late payment may attract interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

Your subscription renews automatically for a further term of the same length unless you cancel before the renewal date. Cancellation takes effect at the end of the current term; fees already paid for that term are not refunded, except where these Terms say otherwise.

Prices are exclusive of VAT (where applicable).

We may change our prices on no less than 30 days' written notice. A price change takes effect at the start of your next term, not during the term you have already paid for.

If fees remain unpaid fourteen (14) days after we remind you, we may suspend your access until payment is made, and may terminate under the Termination section below.

License and Use

We grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform during the term of your subscription.

You must not:

Use the Platform for unlawful or harmful activities, or to transmit content that is defamatory, fraudulent, misleading, or infringes third-party rights.
Use it to send unsolicited communications in breach of applicable law.
Configure or operate an agent so as to create a false impression that a human is engaging with a visitor where no disclosure is made.
Probe, attack, or circumvent the security of the Platform, or introduce malicious code.
Scrape or extract data from the Platform by automated means other than through authorised APIs or export functions.
Reverse-engineer, modify or copy the source code.
Resell or sublicense the Platform.

We may suspend your access immediately if we reasonably believe you are in material breach of this section, and will reinstate it once the breach is resolved to our reasonable satisfaction.

Your Content

You retain ownership of all Content you provide.

You grant us a limited licence to use your Content for the purpose of providing the Services.

You instruct us to produce, from data generated by your use of the Platform, data that has been irreversibly anonymised and aggregated so that it cannot reasonably be used to identify you, your Users, or any individual, and you authorise us to use that anonymised data to improve the Services. The Data Processing Agreement sets out how that is done and the standard it must meet. We do not use personal data, or Content capable of identifying you or your customers, to train our AI models.

You are responsible for ensuring your Content complies with all laws and does not infringe third-party rights.

AI Services

sAIlsbot generates responses using artificial intelligence. AI-generated output may in some circumstances be inaccurate, incomplete, or contextually inappropriate.

Test before you deploy. The Platform provides a Playground, a private testing environment in which you can review how your agent responds before it goes live. You are responsible for satisfying yourself as to the quality, accuracy, tone, and appropriateness of your agent's responses before deploying it. We are not liable for inaccurate, incomplete, misleading, or inappropriate AI responses arising from your content choices, your configuration decisions, or a failure to test adequately.

Automated interaction disclosure. The Platform displays a notice in your agent's header, at the point of interaction, telling visitors they are interacting with an AI assistant. That notice is shown persistently for the whole conversation, survives session resume, and cannot be disabled. It is designed to support your compliance with the disclosure obligation under Article 50 of the EU AI Act and equivalent requirements; responsibility for that compliance remains yours.

You may replace the wording of that notice with your own. If you do, you are responsible for ensuring your wording remains accurate and sufficient for your circumstances. You also remain responsible for any further disclosure or transparency obligations that apply to you, to your sector, or to channels on which the Platform does not supply its own chrome.

Your content shapes the agent. You choose what goes into your agent's knowledge base and how it represents your products, services, and business. Those choices are yours, and you are responsible for their accuracy and appropriateness for use in autonomous conversations with your prospects.

Data Protection and Confidentiality

We process personal data in accordance with UK GDPR and our Privacy Policy. For information about the cookies we use, please see our Cookie Policy.

If you are a business customer using sAIlsbot, the processing of personal data we carry out on your behalf is governed by our Data Processing Agreement (DPA).

Confidentiality

Each party will keep confidential the other's non-public information disclosed in connection with these Terms — for us, your Content and Customer Data and your business information; for you, non-public information about the Platform, its pricing and its roadmap — and will use it only for the purposes of these Terms. Each party will protect it with at least the care it applies to its own confidential information, and will disclose it only to its employees, advisers and, in our case, sub-processors who need it and are bound by equivalent obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed without reference to the other's information, or must be disclosed by law or court order. They continue for two (2) years after these Terms end; our obligations in respect of your Customer Data continue for as long as we hold it.

Uptime and Support

We target 99.5% availability in any calendar month, excluding planned maintenance and events outside our reasonable control. This is a target we use reasonable endeavours to meet, not a warranty, and no service credits attach to it.

Support is provided via email and chat (response times depend on your plan).

We do not guarantee uninterrupted service and accept no liability for downtime beyond our control.

Beta Services

Services marked "Beta" (including sAIlsbot until its official release) are provided as-is with no SLA or warranty. You use them at your own risk. If you are participating in the sAIlsbot Beta Programme, your use of the Platform is additionally governed by the Beta Access Agreement, which prevails over these Terms to the extent of any conflict.

Intellectual Property

All intellectual property in the Platform belongs to Breezee AI Limited. You may not use our branding, logos or IP without written permission.

Third-Party Services

The Platform can connect to accounts you hold with third-party services, such as a CRM or a scheduling tool. When you connect one, we transmit data to it on your instruction. That service is your own provider under your own agreement with it: we are not responsible for its availability, its conduct, or how it handles data once received, and it is not one of our sub-processors.

The services we ourselves engage to run the Platform — our sub-processors — are a different matter. They are listed at breezee.ai/sub-processors, and we remain responsible for them under the Data Processing Agreement.

Termination

You may cancel your subscription at any time via your account dashboard.

We may terminate or suspend your access if:

You breach these terms.
Required by law or regulatory request.
Fees remain unpaid after reminders.

Upon termination:

Access is revoked immediately.
You may request an export of your data within 30 days of termination, and we will provide it in a commonly used machine-readable format.
We may retain backups for 30 days, after which data may be deleted permanently.

Limitation of Liability

Liability cap. Our total aggregate liability under or in connection with these Terms — whether in contract, delict (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of (a) the fees paid by you in the six (6) months preceding the event giving rise to the claim and (b) £500 (five hundred pounds sterling).

Excluded losses. To the fullest extent permitted by law, we are not liable for: (a) loss of profits, revenue, or business; (b) loss of anticipated savings; (c) loss of or damage to goodwill or reputation; (d) loss, corruption, or destruction of data, except to the extent caused by our breach of the Data Processing Agreement; (e) any indirect, special, or consequential loss; or (f) any loss arising from reliance on AI-generated output that you did not adequately test before live deployment.

Exceptions. Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot lawfully be excluded or limited under Scots law.

Indemnity

You agree to indemnify and hold harmless Breezee AI Limited against any claims, damages or losses resulting from:

Your breach of these Terms.
Any claim that your Content infringes third-party rights.
Any claim brought by a visitor or other third party arising from your deployment or operation of an agent.
Your failure to comply with applicable law, including data protection legislation.

This indemnity does not apply to any claim to the extent it arises from our own breach of these Terms, our negligence, or a defect in the Platform.

Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

General

Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity in the context of a merger, acquisition, or sale of our business, provided that successor is bound by them.

Notices. Notices under these Terms must be in writing. Notices to you may be delivered by email to the email address associated with your account, or by first-class post to your registered office. Notices to us may be delivered by email to legal@breezee.ai, or by first-class post to our registered office set out below. Email notices are deemed received on the next business day; postal notices within two business days.

Force majeure. Neither party is liable for any delay or failure in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, pandemic, government action, cyberattack, or third-party infrastructure failure. If such circumstances persist for more than 30 days, either party may terminate on written notice.

Waiver. A failure or delay by either party to exercise any right or remedy is not a waiver of that right. Any waiver must be in writing.

Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, or severed if modification is not possible. The remaining provisions continue in full force.

No partnership or agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship. Neither party may act for or bind the other.

Third party rights. These Terms do not confer rights on any third party. Rights under the Contracts (Third Party Rights) (Scotland) Act 2017 are expressly excluded.

Anti-bribery. Both parties shall comply with all applicable anti-bribery and anti-corruption legislation, including the Bribery Act 2010.

Changes to These Terms

We may update these Terms from time to time. Where an update materially affects your rights or obligations, we will give you no less than 30 days' written notice before it takes effect. Continued use of the Platform after updates constitutes acceptance of the revised Terms. The current version is always available at breezee.ai/terms-and-conditions, and every previous version is published and linked at the foot of that page.

Contact

Email: legal@breezee.ai

Breezee AI Limited (Company Number: SC857320)

Registered Office: 10/1 Woodcroft Road, Edinburgh, Scotland, United Kingdom, EH10 4FD